Remote Support

If you have the "Report Message" button (shown on the left) in Microsoft Outlook 365 or Outlook 2016 or newer then, you can use this button to report any suspicious message directly to Microsoft. If you choose the Report Message button on the ribbon, you'll see several different options. Junk Phishing Not Junk Options Help If you choose Junk, Phishing, or Not Junk, you'll have the option to send a copy of the message to Microsoft, along with your classification of the message. Microsoft will then review the message and decide whether to accept your categorisation. You won't get a confirmation of their decision, but we can reassure you that Microsoft do actively review and process them. Click here to read full instructions, or if you don't have the add in installed.

Firstly, look in your Junk folder. If you find messages in your junk folder, these have been categorised as junk or potentially suspicious by the e-mail filtering system. If you can't see the message in there, then you may need to look to see if they have been caught in your Quarantine - more suspicious e-mails tend to be held in quarantine. If your e-mail is on Microsoft 365 you can view your quarantine, go to https://protection.office.com/quarantine Click here to read our full guide on using Microsoft 365 Quarantine. If you receive "Vipre" quarantine e-mails, then you can read more guidance about Vipre's quarantine here.

If you think messages are caught in Quarantine, you can view them as follows: 1. Go the the below url, and sign in with your Office 365 credentials: https://protection.office.com/quarantine 2. Select the detail you want to filter by here, Sender Address, or Subject are all available. Message ID is default. For step by step guide with screenshots, click here to read our user guide.

If you've got a new mobile phone, and your company uses 2 factor authentication, then you probably will not be able to connect to your Microsoft Office 365, VPN, or Remote Desktop. At present, please contact the Cambridge Networks support team, and we will enroll your new phone to replace the old one. We will soon be adding a self service guide on how to do this yourself.